PAYMENTS & CANCELLATIONS
BOOKING
ONLINE, PHONE, and IN-PERSON BOOKINGS:
Deposits for phone and in-person bookings are required within 24 hours of booking, or reservation will be canceled. Payment in full prior to or on arrival.
PAYMENTS
A VALID CREDIT CARD is required to make a reservation.
NON-HOLIDAY 1 NIGHT STAYS - full payment at time of reservation.
NON-HOLIDAY 2 TO 6 NIGHT STAYS - 50% down at time of deposit.
HOLIDAYS and WEEKLY STAYS - 75% down per campsite or rental at time of deposit.
SEASONAL & MONTHLY STAYS - paid according to license terms.
SITE ASSIGNMENTS Clayton Park loses the potential for additional reservations, such as longer term stays, when a customer requests a hold on a specific site. Should a customer make a request for their site not to be moved, a site hold fee of $20 will be applied to customer's account.
CANCELLATIONS
Online booking fees are non-refundable. Refunds are based on the number of days notice prior to arrival date.
NUMBER OF DAYS NOTICE
15 or more days prior to arrival: Receive a refund of monies paid less a service fee per site ($25 for RVs, $35 for rentals).
7 to 14 days prior to arrival: Receive a credit for monies paid good for one year from date of cancellation less a service fee per site ($25 for RVs, $35 for rentals).
1 to 6 days prior to arrival: No refunds of monies paid.
Same day cancellations and no-shows: Camper is obligated for the full amount of the reservation.
Seasonal and monthly: Cancellations are according to license terms.
OTHER
Customer is responsible for all fees associated with processing cancellations, which may include merchant & bank fees.
Site transfers are prohibited - Customers cannot give their site away to someone else.
A phone call does not confirm a cancellation. Your reservation is not cancelled until you receive an email of cancellation from Clayton Park.
Trip Insurance: You may want to consider trip insurance to cover losses in the event of unforeseen cancellations and interruptions. Clayton Park offers this link for your convenience only, and makes no claims, no fees and no royalties from referrals or purchases. Link to Insure My Trip
DISCOUNTS
Discounts (Good Sam’s, etc.) apply to non-holiday nightly camping stays of less than one week. Longer term stays receive greater discounts. Other discounts or promos may are available as offered.
DAMAGES
Should Clayton Park inspect your campsite or rental site and determine damages were incurred during your stay, Clayton Park will communicate information (email or phone) regarding any damages and costs incurred as a result of your stay, and will charge your credit card accordingly.
Clayton Park reserves the right to change its policies without notice.
